Survey on Satisfaction with the Complaint Handling Process 2025

Questions marked with * are required.

Dear Customers,

1. Response time to a submitted complaint – is it satisfactory? *

2. The content of the response to the submitted complaint – were the provided details sufficient? *

Definitely sufficient, fully explained the problem encountered

Sufficient, although some information was missing

I have no opinion

I am dissatisfied, they only slightly explained the problem

I am definitely not satisfied with the answer received

3. If the response to your complaint was incomplete, what information was missing?

4. Communication between your department and the Quality Department – is it sufficient and effective? *

5. Is there anything we could do better to improve the quality of our cooperation?

6. Please give us your e-mail address, where we can send a summary of the questionnaire *