Due to the continuous process to increase customer satisfaction Relpol have made changes in managing of the quality complaints procedures. This changes will be implemented from 1th of October 2015.
We are committed to deliver goods free from physical and legal defects. However, if the quality of purchased products will be unsatisfactory, you have the right to send a complaint.
The procedure of managing of quality complaints - DOWNLOAD
In the event of a defect in the product purchased in Relpol you should immediately send by e-mail the complaint application form to a customer service employee (contact person from the sales/export department). The complaint should be sent on the claim notification form (Appendix1). All fields on this document shall be fill as closely as possible inEnglish or German.
The Quality Department of Relpol after receipt of filled claim notification (Appendix 1) registers the complaint and provide you the RMA number.
After receipt the RMA number concerning of the complaint please immediately send the complained products to Relpol SA, ul.11 Listopada 37, 68-200 Żary with a clear marking of the complained products by the RMA number to efficiently identification.
We assure you that in case of defects in our products we will do our best to meet your trust.